Treatment Cancellations or No Shows - Cancellations must be made no later than 48 hours prior to the appointment. If your appointment has to be canceled or amended within 48 hours of arrival, we regret you will incur a full charge. If we are able to re-sell, a charge will not apply. If you do not attend your appointment without letting us know beforehand, you will be charged in full. We advise guests to consider insurance to cover the cancellation of their spa treatment.

Spa Day Cancellation or No Shows - We require 7 days notice of cancellation after which a 100% charge will be made. Up to 48 hours prior to the date of your spa day you can change the date of your spa day to within 3 months of the original date, but you are unable to receive a refund. No refund will be payable for non-arrival for a spa day without the required notice.